At DRINKEND, customer satisfaction is one of our top priorities. We strive to ensure that every product delivered meets our quality standards and your expectations. In situations where a return request is approved, we are committed to providing a transparent, simple, and hassle-free refund process. Please carefully read the refund policy below to understand how refunds are processed and the conditions that apply.
Refunds are applicable only for products that qualify under our approved return policy. Once a returned product reaches us, it will go through a quality inspection and verification process to ensure it meets the required return conditions.
The return request must be approved by the DRINKEND team.
The product must satisfy all return eligibility requirements.
The product should be received in its original condition, including packaging and accessories.
The returned item must pass the inspection process conducted by our team.
Once we receive and inspect the returned product, the refund process will be initiated if the product successfully meets the return criteria.
Refunds are generally processed within 3–7 business days after successful inspection and approval.
Processing times may vary depending on banks, payment providers, or financial institutions.
Customers will be informed once the refund has been successfully initiated.
Refunds will be issued through the original payment method used at the time of purchase wherever applicable.
UPI payments – Refunded to the original UPI account.
Debit/Credit Card payments – Refunded to the original card or payment source.
Net Banking payments – Refunded to the original bank account used during payment.
Cash on Delivery (COD) orders – Refunds may be processed through a customer-provided bank account or another approved refund method.
Please ensure that accurate payment or bank details are provided whenever required to avoid delays.
Refund requests may be declined under the following circumstances:
The returned product does not meet the return eligibility requirements.
The product is returned without original packaging or required accessories.
The item fails quality inspection after being received by our team.
Any misuse or fraudulent activity is detected.
DRINKEND reserves the right to reject refund requests if the product does not comply with our return policy standards.
Although we make every effort to process refunds quickly, certain delays may occasionally occur due to:
Banking system processing times
Payment gateway verification procedures
Public holidays or non-business days
Technical issues beyond our control
Customers are requested to allow the stated processing period before raising refund-related concerns.
DRINKEND reserves the right to modify, update, or revise this refund policy at any time without prior notice. Customers are encouraged to review the latest policy available on the website.
If you have any questions regarding your refund status or require assistance, our support team will be happy to help.
We aim to make refunds quick, transparent, and hassle-free while ensuring a reliable shopping experience for every DRINKEND customer.
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